When can I place an order?
Orders can be placed on our website at any time. Your order will be processed and shipped during normal business hours, which is Monday-Thursday 9:00 AM to 6:00 PM and Friday 9:00 AM to 2:00 PM Eastern Time.
Which payment options are accepted?
We accept Visa, Mastercard, American Express, Discover credit cards. We also accept PayPal, PayPal Credit.
When will my order process and ship?
We will begin processing your order right away if order is placed during normal business hours. Time to ship is generally one to two business days. Estimated arrival time will vary depending upon the shipping method chosen at checkout.
I didn't receive my email order confirmation. Help!
An email containing your order confirmation will be sent after completion of your order online or by phone. If you do not receive an email confirmation within 10 minutes of placing your order, please check your spam filter. If you still have not received an email confirmation please contact us and we will be happy to verify your order.
I need to change my shipping address on an order I've already placed. Can I do this?
Once an order has passed our verification process, the shipping address cannot be changed if it is different than the billing address. You may cancel the existing order, provided that it has not been processed for shipping, and place a new order with a different shipping destination.
I need to return the items I purchased. How can I do this?
We want you to love the items you purchase from JADALifestyles.com. If you are not satisfied with your purchase and it is unused, you may return items for a refund minus a 20% restocking fee within 30 days.
You must contact our customer service department to arrange a return. All returns must be shipped to the following address:
20 Meridian Way Suite 8
Eatontown, NJ 07724
Please be sure to save the shipment tracking number for your return. Merchandise lost or damaged during shipping is the shipper's responsibility.